Right of withdrawal



Right to retract


You have 7 days (from receipt of items) to contact us if there is any problem.


Each order is handled with care and items checked before shipping.

However, if a problem occurs during transport, please contact us, we will tell you what to do.


The photos give a complete overview of the product and no returns will be accepted because you have changed your mind.

Only returns for breakage during transport will be possible.


Please contact us before any return, do not return anything without our prior consent.

Any return without our prior agreement will be systematically refused and returned to the sender.


If you have received our approval for a return, return the item (s) new (s) in their original, undamaged packaging, along with any accessories, instructions for use and documentation to the 'following address:



3 Les Trembles

74330 La Balme de Sillingy



Upon receipt of your return an exchange will be made or if this is not possible a credit note valid for 3 months on the ilariostore site will be provided to you, with the exception of shipping costs (shipping and return), customs costs (shipping and return), possible costs of repairing the goods, ...


No refund of money will be given.


€ 25 restocking fees are also deducted.


The exchange or credit will be made within a maximum of 15 days.


Any order placed on the ilariostore.com site implies acceptance of our conditions of sale and withdrawal.


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