Shipments and returns

Your pack shipment


All our products are shipped via Colissimo Coliposte worldwide with a tracking number.

Shipping costs are based on package weight and destination according to the rates of the French Post Office.


All our items are in stock and available immediately unless otherwise stated.

All orders are shipped within 24-72 hours after receipt of payment.

Ilario can not be held responsible for delays due to carrier.

The greatest care is taken in the packaging of products. Upon delivery, thank you to check the condition of the package to avoid litigation, the goods still traveling at the risk of the recipient. If the package arrives in bad condition, thank you to the usual reservations with the carrier upon delivery and possibly refuse the package so that it is returned.

We will refund or replace nonconforming to order products: In case of problems, thank you contact us within 48 hours of receipt of the order by sending us precisely the problem (attach a photo).

According to the law, you have a right of withdrawal within 7 working days to return, at your expense, products that do not suit you.The period runs from the date of receipt of order.

Ilario will refund the goods, provided it is strictly in its original packaging, referral fees paid by you.

The price charged to the customer is the price indicated on the order confirmation sent by Ilario.

Payment is made by credit card via Paypal, check or postal order (payable to: CHIERA Ilario), or bank transfer.

The order validated by the customer will be considered effective only when the payment centers concerned have agreed.

In case of refusal the said center, the order will be automatically canceled and the customer notified by email.

In addition, Ilario reserves the right to refuse any order from a customer with whom there is a dispute.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected.


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